سياسة الخصوصية

Last updated: August 18, 2026

Privacy Policy & Terms of Service

"Secrit Glass Madinah" is committed to protecting the privacy of our visitors and clients. This policy outlines how we collect, use, and protect your information, alongside our strict service terms tailored in accordance with the regulations and business practices in the Kingdom of Saudi Arabia.

1. Information We Collect

We may collect minimal personal information necessary to provide our services and facilitate communication, including:

  • Contact Information: Such as your name, phone number, and location (Madinah), provided when you reach out to us via phone, WhatsApp, or our website.

  • Technical Data: Basic browsing data such as IP address and browser type to help us improve website performance.

2. Use of Information

The information we collect is used exclusively for:

  • Responding to your inquiries and providing accurate quotations for glass and installation services.

  • Executing measurements, fabrication, and installations at your specified location in Madinah.

  • Improving our customer service and overall website experience.

3. Data Protection

We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, alteration, or disclosure. We do not sell, trade, or transfer your personal information to outside parties.

🚫 Terms of Service, No-Warranty, and No-Return Policy

Since our services involve custom-cut, bespoke glass installations tailored precisely to each individual client's measurements and requirements, we enforce the following strict commercial policies:

  • No-Warranty Policy: We do not provide any warranties (whether express or implied) on our glass products or installation works once the project has been fully completed and handed over to the client.

  • Strictly No Return or Exchange Policy: We do not accept returns, refunds, or exchanges under any circumstances after the work has been completed, delivered, or installed. Because all glass materials are custom-manufactured and cut specifically to fit the exact dimensions of the client's site, they cannot be restocked or reused.

Policy Updates

We reserve the right to update or modify this Privacy Policy and Terms of Service at any time. By requesting our services or using our platform, you acknowledge and agree to these terms.